33gk Privacy Policy — Your Data, Protected

When you register an account, use the platform, or contact our support team, 33gk may collect the following categories of personal data:

• Identity data: full name, date of birth, gender, nationality, and government-issued identification documents submitted during KYC verification.
• Contact data: mobile phone number, email address, and residential address in Bangladesh (e.g. Dhaka, Chittagong, Sylhet, Khulna, or other divisions).
• Financial data: bKash, Nagad, Rocket, or Upay wallet numbers; bank account details where provided; deposit and withdrawal transaction records; and account balance history.
• Technical data: IP address, device type and model, operating system, browser type, session duration, pages visited, and general geographic location derived from your IP address.
• Gaming data: betting history, casino game session records, bonus claims, wagering activity, responsible gaming tool usage (deposit limits, self-exclusion requests, session reminders), and any communications with our support team.

33gk uses the personal data we collect for the following specific purposes:

• Account operation: to register and manage your account, verify your identity, process deposits and withdrawals via bKash, Nagad, Rocket, Upay and other listed methods, and provide access to betting and casino products.
• Legal and regulatory compliance: to conduct KYC identity verification, fulfil anti-money laundering obligations, respond to lawful requests from financial intelligence authorities, and maintain the legally required transaction records.
• Customer support: to respond to your enquiries, process complaints, resolve disputes, and provide platform assistance through our support email channel.
• Platform improvement: to analyse usage patterns, identify technical issues, improve the betting and casino product offering, and personalise the platform experience within your account (for example, surfacing cricket markets relevant to upcoming Bangladesh Premier League fixtures).
• Marketing communications: to send you promotional offers, bonus notifications, and relevant product updates by email or in-platform notification, where you have consented to receive such communications. You may withdraw your marketing consent at any time by contacting support.

33gk is required to verify the identity of all players before processing withdrawal requests and when account activity triggers enhanced due-diligence checks. KYC verification typically requires you to submit one or more of the following: a national identity card (NID), a passport, a driving licence, or a utility bill dated within the past 90 days showing your name and residential address.

KYC documents submitted to 33gk are used solely for the purpose of identity verification and fraud prevention. They are stored securely and are not shared with third parties except where required by law or by our licensed payment processing partners for the purpose of transaction verification.

When you make a deposit or request a withdrawal via bKash, Nagad, Rocket, Upay, or a bank transfer, 33gk records the payment method identifier (for example, your bKash wallet number), the transaction amount in Bangladeshi Taka, the timestamp, and the transaction status. This information is retained as part of your financial transaction record and is required for KYC, fraud prevention, and dispute resolution purposes.

33gk does not store full card numbers, CVV codes, or online banking passwords. Where Visa or Mastercard is used, card processing is handled by our PCI-compliant payment gateway partners; 33gk receives only a tokenised reference to the payment method, not the full card data.

33gk does not sell, rent, or share player personal data with third parties for commercial marketing purposes. We may share your data with third parties only in the following limited circumstances:

• Payment processing partners: bKash, Nagad, Rocket, Upay, and bank or card gateway providers receive the minimum data required to process your specific deposit or withdrawal transaction. These partners are contractually bound to handle your data only for the transaction purpose.
• KYC and fraud prevention providers: identity verification services that assist 33gk in confirming that submitted KYC documents are genuine and that the account holder is who they claim to be.
• Legal and regulatory authorities: where 33gk is required by law or a valid court or regulatory order to disclose player information — for example, in response to an anti-money laundering investigation or a request from a financial intelligence unit.
• Game and platform service providers: Pragmatic Play, Evolution Gaming, PG Soft, Spribe, Ezugi, and other certified game studios may receive session-level technical data (for example, session token, game round ID, bet amount, and result) required to deliver their games through the 33gk platform. These providers do not receive your full personal profile.

33gk uses cookies and similar tracking technologies to operate the platform correctly and to understand how players use the site. The cookies we use fall into the following categories:

• Essential cookies: required for the platform to function. These include session authentication tokens that keep you logged in during a betting or casino session, and security cookies that protect against cross-site request forgery. Essential cookies cannot be disabled without breaking core platform functionality.
• Analytics cookies: used to understand aggregate usage patterns across the 33gk platform — for example, which pages receive the most visits, how long players spend on cricket betting markets versus casino games, and what devices are most commonly used. Analytics data is aggregated and does not identify individual players.
• Preference cookies: used to remember your account preferences, such as language setting and interface choices, so that these do not need to be re-entered on every visit.

You can manage cookie preferences through your browser settings. Disabling essential cookies will affect your ability to log in and use the platform. Disabling analytics or preference cookies will not prevent you from using 33gk but may affect the quality of your experience.

33gk implements technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. These measures include SSL/TLS encryption on all data transmissions between your device and the 33gk servers, access controls that restrict internal access to player data to authorised personnel only, regular security reviews of platform infrastructure, and secure storage of KYC documents and financial records.

While we take all reasonable steps to protect your data, no internet-based platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials. If you suspect that your account has been accessed without your authorisation, you should contact our support team immediately via [email protected].

33gk retains personal data for as long as your account is active and for a reasonable period thereafter, in order to fulfil our legal obligations, resolve disputes, and enforce our agreements. Specifically: account registration data and KYC documents are retained for a minimum of five years from the date of account closure; financial transaction records are retained for a minimum of five years from the date of each transaction, in compliance with applicable financial record-keeping requirements.

When your account is closed and the applicable retention period has expired, 33gk will securely delete or anonymise your personal data. Data that is required to be retained by law will be held in secure, access-restricted storage for the legally required period and then destroyed.

As a player on the 33gk platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected]:

• Right of access: you may request a copy of the personal data that 33gk holds about you. We will provide this within a reasonable timeframe, typically within 30 days of your request.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you may request that we correct or complete it. Identity-critical data (such as your name or date of birth) may require supporting documentation before it can be amended.
• Right to erasure: you may request that 33gk delete your personal data. We will comply where there is no legal obligation requiring us to retain it. Note that financial transaction records and KYC documents are subject to mandatory retention periods and cannot be deleted on request during those periods.
• Right to object to marketing: you may opt out of receiving marketing communications from 33gk at any time by contacting support. Opting out of marketing does not affect the operational communications required to manage your account.
• Right to data portability: you may request that 33gk provide your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service provider where technically feasible.

We aim to respond to all data rights requests within 30 days. In exceptional cases where the request is complex or we receive a high volume of requests, we may extend this period by an additional 30 days and will notify you accordingly.

The 33gk platform may contain references to third-party game providers, payment services, and sports data providers. While these services are integrated into the 33gk platform under contractual arrangements, 33gk is not responsible for the independent privacy practices of these third parties. We recommend reviewing the privacy policies of any third-party service provider whose services you use in connection with your 33gk account.

33gk is strictly an adult platform. Players must be 21 years of age or older to register an account and use any part of the 33gk service. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered an account on 33gk, please contact us immediately at [email protected].